This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here

Monday, 30 November 2015

TNS and Medallia enter CEM partnership

UK — TNS has entered into a partnership with customer experience management (CEM) software firm Medallia.

Medallia’s real-time customer feedback solution collects customer feedback across all interactions and touchpoints, including digital channels, mobile apps and social media.

TNS is to incorporate Medallia’s solution into its customer experience offering, combining “best practices, insights and technology”.

“The solution goes beyond traditional approaches, where insights were often kept to small groups and only delivered in standard reports,” said Stefan Schmeicher, global head of CEM at TNS. “Instead, it brings the voice of the customer into organisations’ daily operations, uniting teams around customer success and ultimately driving company performance and transforming businesses.”

Follow us on
Follow us on Twitter

Have your say

Please add your comment. You can include links, but HTML is not permitted.
Your email address will not be displayed on the site. All comments are moderated.

Mandatory What are the second and fifth letters of the word: ACCESSORIES