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Thursday, 26 November 2015

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The disruptive technology challenge


Peter –I also agree it’s an interesting article. I just want to clarify that yes, the Post Office does have a range of customer feedback channels that ensure a true cross sectional view is taken. The Post Office is keen to be inclusive to all its customers, giving them channel choices that suit them to give their feedback, how and when they choose. These channels include both new and older technology. Using a range of feedback channels methods is about widening the opportunities that customers have to feedback at an individual branch level as well complimenting the depth that is captured at the granular level through more considered feedback gathered via traditional channels.

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