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Wednesday, 25 November 2015

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Nunwood buys David Conway Consultancy to boost customer experience measurement


“In my experience, there is a direct link between employee engagement and customer satisfaction, so the development of this part of our customer experience management programme will be key to delivering better commercial results for clients.” Too damned right! Trouble is too many employers don't want to invest in making their 'employees' satisfied and encourage them that way to engaged naturally. They'd rather coerce the employees into feeling obliged to help customers rather than have them do it because they want to do it.

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8:04 pm