Confirmit teams up with Plum Voice for IVR surveys

Confirmit said its customers will now be able to create “a flexible, fully automated telephone-based survey that collects and reports data in real-time”.

Senior vice president of marketing Gary Schwartz said: “By combining this crucial data collection channel with Confirmit’s advanced reporting and alerting capabilities, companies can capture the voice of the customer immediately after an interaction – enabling them to take immediate action to retain customers and create positive customer experiences.”