NEWS16 November 2015
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
All MRS websites use cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.
UK — Paul Eaves, deputy director and head of customer planning at HMRC is leaving after almost 15 years with the organisation.
Eaves (pictured) set up Whitehall’s first Insight unit in 2002, having joined as head of behavioural evidence and insight in 2001 from My.net International where he was head of market research.
He said the role of customer understanding and market research has changed considerably during his time at HMRC. “HMRC’s strategy now states explicitly that we start with the customer, we have director level leads for our different customer groups, satellite insight teams embedded in our different lines of business and an executive customer committee chaired by our chief executive,” he said.
He recently worked with The Chartered Institute for IT to set up the UK’s first accreditation of User Researchers, driven by HMRC wanting to recognise the importance of trained researchers working on digital services development.
Eaves said: “I’m leaving HMRC because I’ve done what I set out to do here and it’s a good time to move on to other hard challenges. I’m will be doing some freelance consultancy and charity work in the digital and research space and will continue my relationship with the Market Research Society.”
A generalist senior civil servant has taken over the role while the future management and structure of the team is still to be decided.
Newsletter
Sign up for the latest news and opinion.
You will be asked to create an account which also gives you free access to premium Impact content.
Media evaluation firm Comscore has increased its revenue in the second quarter but has made a net loss of $44.9m, a… https://t.co/rAHZYxiapz
RT @ImpactMRS: Marginalised groups are asserting themselves in Latin America, with diverse creative energy and an embrace of indigenous cul…
There is no evidence that Facebook’s worldwide popularity is linked to widespread psychological harm, according to… https://t.co/wS1Um3JRS5
The world's leading job site for research and insight
Resources Group
Qualitative Research Manager– London / Hybrid working
£37–43,000 + good benefits
Spalding Goobey Associates
Senior Research Executive – Quantitative Research – For those looking for something a little differe
£33–37,000 + benefits
Resources Group
Research Manager – Education Research – Leading Social Research Agency
£35,000–£47,000 + strong benefits
Featured company
Town/Country: London
Tel: +44 (0)20 7490 7888
Kudos Research is the leading provider of premium quality UK and International Telephone Data-Collection. Specialising in hard to reach B2B and Consumer audiences, we achieve excellent response rates and provide robust, actionable, verbatim-rich data. Methodologies include . . .
Brought to you by:
©2024 The Market Research Society,
15 Northburgh Street, London EC1V 0JR
Tel: +44 (0)20 7490 4911
info@mrs.org.uk
The post-demographic consumerism trend means segments such age are often outdated, from @trendwatching #TrendSemLON
0 Comments