Pay deal ends dispute at NZ call centre
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NEW ZEALAND-- A settlement has been reached between the Unite union and data collection firm OCIS, settling a pay dispute at a research call centre in Auckland.
Unite reported that an agreement was reached on Saturday, bringing an end to a lockout of protesting staff by OCIS, and the withdrawal of legal action against the union by the company.
The union, which had been pushing for a raise from $12.50 to $15 per hour, has settled for $13 per hour, with the opportunity for employees to earn up to $1 extra per hour if they achieve certain performance standards.
The action by Unite was part of a campaign targeting various research call centres in the country, including operations run by Synovate and Surveytalk.
Author: Robert Bain
Related links:
OCIS ‘locks out striking employees' – union
OCIS latest to be hit by call centre strike action in New Zealand
