DBM Consultants takes CEM down under

AUSTRALIA-- Research agency DBM Consultants has inked a deal with Canadian customer experience management (CEM) firm Empathica to operate the latter's services in Australia.

DBM Consultants will offer Empathica's customer survey, analytics and employee survey services to Australian clients in the foodservice, retail and other sectors.

Dhruba Gupta, managing director at DBM Consultants, said: “By partnering with Empathica, we will be able to turn the tremendous opportunity for our clients to improve customer satisfaction levels and forge long-lasting, engaging relationships with their customers into reality.”

Empathica CEO and founder Mike Amos said: “I am confident that DBM Consultants will be highly successful in allowing their clients to take full advantage of Empathica's solutions.”

Author: James Verrinder