This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here

Saturday, 28 November 2015

LBM adds Nexidia analytics to scrutinise customer interactions

UK — Customer management outsourcing firm LBM has chosen Nexidia’s analytics platform for its capture of direct customer insights and incorporating them into its customer intelligence portfolio.

LBM specialises in providing digital, data, customer intelligence, technology and multi-channel contact services to clients including O2, Vodafone, More Than and British Gas.

It will use Nexidia’s interaction analytics products to capture and analyse customer interactions in chat, email and phone and identify drivers and trends, perform in-depth analysis and manage performance.

David Walters, CIO at LBM, says it will “enhance call efficiencies, improve our quality and compliance benchmarking, and increase cross-sell/up-sell opportunities throughout our operations”.

Follow us on
Follow us on Twitter

Have your say

Please add your comment. You can include links, but HTML is not permitted.
Your email address will not be displayed on the site. All comments are moderated.

Mandatory What are the third and fourth letters of the word: accessories

Related images