EU-wide law that requires telecoms companies to store user data for up to two years deemed invalid on right-to-privacy grounds by top European court.
Is the research industry doing enough to ensure it stays in a long-term relationship with its respondents? James Sallows of Schlesinger Interactive discusses.
A design competition for university students has seen new twists added to a range of famous household brands.
Talon Outdoor’s Nick Mawditt highlights some of the smart uses of big data that are helping out-of-home advertisers reach the right audiences.
The research industry needs to get better at listening to its own customers, argues Dan Young of Shed Research Consulting.
Should councils ask citizens to book their places at public consultations to avoid disappointments? Ian Nockolds considers the options.
Lessons in customer understanding, straight from the Marks & Spencer service desk. By Craig Scott.
Live from IMPACT 2014
Novelist Will Self discusses his use of research in his stories and how to deal with ‘everythingitis’ – an interest in absolutely everything. Filmed at Impact 2014, the Market Research Society’s annual conference.